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Return online purchases

You can return purchases from our webshop by posting your return to our return address. You can do this within 14 days after you or a designated third party has received the order.



How can I return items by post?

Returning your online purchases is simple, just make sure you send the items you want to return. We kindly ask to fill out the return form. You can find the return form within the package of your order. The costs of returning a package is €4.95 and must be paid by the customer. For Germany the costs of returning a package is free.


You can return your order through your local post office using a printed address label. This address label can be requested here.

Attach this label to the outside of the parcel. The label should be clearly visible.


At the post office you will receive proof of postage, it is important that you retain this in a safe place until your return has been fully processed. You are fully responsible for the safe return of your order so make sure that you have the proof of postage should this be needed. Unfortunately you can’t exchange an online order.



Returns Processing

It can take 7-9 days from the time you take your returns parcel to the post office to the time that we receive it. We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We can postpone refunding until we have received the product or until you prove you have returned the product, depending on which occurs earlier.


If you return all of the items from an online order then we will refund the full costs including the original postage costs. If you are returning part of an online order then we will only refund the cost of the returned items (not the postage).


Our fast returning procedure will in no way restrict the legal right of withdrawal. Consumers can choose to use our own return policy by simple return the goods using the address label, but can also use the right of withdrawal as obligated by European law.


The information about the legal procedure ca be found below:



Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.


The withdrawal period will expire after 14 days from the day:


-After the product was received by you, or a third party designated by you, who is not the transporting party, or:


- if the delivery of a product involves different deliveries or parts: the day on which you, or a third party designated by you, received the last delivery or the last part;


- with contracts for the regular delivery of products during a given period: the day on which you, or a third party designated by you, received the last product;


- if you have ordered several products: the day on which you, or a third party designated by you, received the last product.


To exercise the right of withdrawal, you must inform us (The Sting B.V., Ellen Pankhurststraat 21, 5032 MD, Tilburg, +44 (0)1223 790167, service@thesting.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We can postpone refunding until we have received the product or until you prove you have returned the product, depending on which occurs earlier. You have to pay the direct costs incurred for the return shipment.


You shall send back the goods or hand them over to us (The Sting B.V., Ellen Pankhurststraat 21, 5032 MD, Tilburg, +44 (0)1223 790167, service@thesting.eu), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


We will bear the cost of returning the goods.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



Model withdrawal form

— To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:

— I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following goods (1)/for the provision of the following service (1),

— Ordered on (1)/received on (1),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date


(1) Delete as appropriate.